How Kitchen Catch Hardware collects, uses and protects your personal information.
Kitchen Catch Hardware ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, who we share it with, and how you can access or correct it.
By using our website or submitting an enquiry, you consent to the collection and use of your information as described in this policy.
We collect personal information only when you provide it to us voluntarily. This includes:
We do not collect sensitive information (such as health, financial or government identifier information) and we do not knowingly collect information from individuals under the age of 18.
We use the personal information you provide to:
We will not use your personal information for any purpose that is unrelated to why you provided it, unless we obtain your consent or are required by law to do so.
We do not sell, rent or trade your personal information. We may share it with:
Where we disclose your information to third parties, we take reasonable steps to ensure those parties handle it in accordance with the Australian Privacy Principles.
Our website uses cookies and similar technologies to improve your experience and measure advertising performance. The technologies we use include:
| Technology | Provider | Purpose |
|---|---|---|
| Google Analytics (GA4) | Google LLC | Measures website traffic, user behaviour and page performance. |
| Google Ads Conversion Tracking | Google LLC | Records when an enquiry or phone call results from a Google Ad click. |
| Google Tag Manager | Google LLC | Manages and deploys tracking tags on the website. |
| Meta Pixel | Meta Platforms, Inc. | Measures ad effectiveness and enables retargeting on Facebook and Instagram. |
| Session cookies | Kitchen Catch Hardware | Maintains your session and records first-touch attribution for enquiry forms. |
You can control cookies through your browser settings. Disabling cookies may affect website functionality and the accuracy of analytics data, but will not prevent you from using the site. For information on opting out of Google advertising cookies, visit adssettings.google.com. For Meta, visit facebook.com/help/568137493302217.
Your personal information is stored on secure servers. We take reasonable technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:
No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your enquiry information for as long as is reasonably necessary to respond to your enquiry and to fulfil any resulting supply relationship, or as required by law.
Some third-party services we use (including Google and Meta) store and process data on servers located outside Australia, including in the United States. These companies are signatories to frameworks that impose data protection standards comparable to Australian law. By using our website, you consent to your information being processed in these countries.
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details in Section 9. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.
There is no charge for making an access request. In some circumstances we may decline to provide access, for example where doing so would unreasonably impact another person's privacy. If we decline, we will tell you why.
If you believe we have breached the Australian Privacy Principles, please contact us in the first instance (see Section 9) so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
For any privacy-related questions, access requests or complaints, please contact us:
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Questions about your privacy? Contact us directly.
